FAQS

How can I contact you?
You can reach us via email at meinvoilastaff@gmail.com , and our customer service team will be happy to assist you with any inquiries.

Do you ship worldwide?
Yes, we ship to most countries worldwide. However, some destinations may have restrictions. Please check the shipping options during checkout for more details.

Where do you ship from?
All orders are processed and shipped from Europe, from the Printify partner facility closest to your location, depending on product availability.

Can I change or cancel my order?
Orders can be canceled or modified within the first 12 hours after placement. After this timeframe, the order enters processing and can no longer be changed. If you need assistance, feel free to contact our support team.

What payment methods do you accept?
We accept all major credit and debit cards (VISA, Mastercard, AMEX) as well as PayPal payments.

How long does it take to process my order?
Orders are typically processed within 2-5 business days. Processing times may vary depending on the product and order volume.

How long will delivery take?
Delivery usually takes between 3-10 business days, depending on the destination. Please note that delivery times may vary during peak seasons or due to unforeseen delays.

What happens if I don’t receive my order?
If you don’t receive your order within 30 days of shipping, please contact us, and we’ll assist you in resolving the issue, including providing a replacement or refund.

Will I be charged customs and taxes?
Orders are shipped from Europe, so EU customers generally do not incur additional customs fees. For non-EU countries, import taxes or duties may apply depending on your local customs regulations. Any additional charges are the responsibility of the customer.